State Farm® Insurance Agent Shay Conder

"I have been with State Farm for 25 years. The last 13 years, Shay Conder has been my agent. I never had a single claim on my auto, home, or business insurance in those 25 years. Until last year. In August 2024, there was a freak hailstorm located in Orem, UT. It was a 100 year storm and caused massive destruction. We filed a claim on our roof. All of our neighbors were receiving checks instantly and starting repairs right away. Even other State Farm customers. The State Farm adjuster came to look at our roof and told my wife that it was clear hail damage and that we would get a new roof based on our policy. A couple weeks later, State Farm rejected our claim without any explanation. We tried contacting Shay, but he would never respond. We spoke to Patty, his office manager and she assured us he would respond. After weeks of being ignored, we called the state board of insurance who recommended we hire an independent adjuster to work with State Farm to get our claim approved. After months of back and forth, we were approved for a minimal amount that barely covered the roof and none of the window or other damage. Because we also had to pay the adjuster and pay our deductible we paid thousands of dollars out of pocket. Finally, in late February 2025, our roof was fixed. We received a check for the balance and deposited that to our account. One week later, we paid the roofer his remaining balance. Two days after this, another identical check arrived from State Farm. We did not cash it. My wife wanted to call them and see why two checks were issued. Because we are honest people. The next day, we received a notice from our bank that State Farm issued a stop payment on the check we had already deposited. The roofer had also deposited the check we paid him. As a result, nearly $12,000 was instantly withdrawn from our checking, nearly overdrafting our account. In 25 years with State Farm, we have paid them well over $100,000. To be dealt with this poorly when we filed our first ever claim (due to an act of nature), was beyond reprehensible. I will definitely begin the search for a new agent and a new insurance company. Cannot recommend Shay Conder or State Farm less."

"Switched my policy from TN because State Farm decided to drop every one in TN with a Kia or Hyundai even if they got the security update on their car. My first bill with Shay was over $600. I called because it was supposed to be around $200. The receptionist said that it was due to a past due balance on the TN account, so I paid that. The second bill was still over $600. I called again and they said it was installment 2 of 3 of $400. They kept trying to say it was a past due payment, but $1200 would be 6 months past due. They won’t let you go a month past due before they terminate your policy, so I know it’s not that. Shay said he would look into it and call me back. Few days went by and no call. I called back and the receptionist answered. Then they stated it was a policy change and they would reach out to the accounting department and would reach out to me the next day because there was a lot in the queue. Never got a call back. A few more days passed and I tried to call multiple times and it would go to VM. The 5th day calling I finally got the receptionist again and the first thing she said was it may be a past due balance on the TN account. She then told me to contact my agent in TN to see what happened. I hung up and got a quote from progressive."

"Shay’s office is awesome and always so helpful when I have questions about coverage with home and auto. Definitely recommend to family and friends who would like a trustworthy insurance agent."

"The staff at State Farm Insurance is always ready to help, find the best way for you to cover your car, or property, and treat their clients with respect and reliability. I highly recommend them!"

"I have had my Car, Home, and Life Insurance with Shay for a decade and I can’t say enough about them. I love State Farm in general but the real reason I stay is because of Shay and Patty. They know their stuff and are always willing to help and have a conversation and answer any questions. If you want to have your insurance done right the first time so you don’t have to worry, go see Shay or Patty."

"The worst customer service ever. I will be canceling all my policies. I could not reach my agent when I needed his assistance in the death of my husband. No call back, no how can I help? or i'm sorry for your loss? just ignored. After getting paid his commission, all service stops. They even mailed out a cancel letter in a red Christmas envelope, how ptofessional, addressed to a wrong name, yes, could not even get my first name correct. I am canceling all my policies with State Farm and moving them to a company that services their customers and calls them by name."

"Dishonest and self-serving -- As a 20+ year State Farm client, I went to this office when I moved to town and needed to obtain renters insurance. I was never allowed to see an agent as the front receptionist took over everything, including asking about moving my vehicles over. I declined but told her I'd be willing to accept a quote for Utah coverage. -- Shortly after this an acquaintance asked me where I got my insurance through. When I told them it was Shay Conder's office they immediately advised me to be on my guard as that office can be "shady". Not long after this I get notes from my current provider stating my auto coverage has been cancelled "per my request". No such request was ever made by me. It came directly from Shay Conder's office. They never provided me a quote but took it upon themselves to cancel my coverage with a different agent - against my will - and move it over to themselves (I have no idea what type of coverage I'm supposedly signed up for now), and I'm getting past due notices in the mail -- Incidentally, I always paid my prior agent through direct deposit. Nothing would be past due if this office hadn't stuck their hands "in the cookie jar" and started making problems. I'm paying "I don't know what rate" for "who knows what coverage" and now I have one more hurdle to work through before I can even register my vehicles in-state."

"Bien la recepcionista es buena para atender selos recomiendo"

"Great service and rates!"

"Does what he can to get you the best rate"

"Don't mistake this review for a critique of State Farm as an insurance company in general. (Which incidentally is also positive.) Shay Conder and staff as an insurance agent are friendly, knowledgeable, and are most willing to help find what your needs are."

"This guy is amazing if you ever need an insurance stop by his place or call him."

"I have had State Farm insurance most of my life and I have always been happy with their rates and their response when I've had problem. For me, this is the best company out there."

"Convenient location if you ever have to go to your insurance agents location but with everything done online these days is really no need to stop by I’m besides you’re in good hands with Allstate"

"Shay and his team are amazing and always so willing to help me with all my insurance needs and questions. They have a great team and truly some of the best in the business!"

"Shay is a great agent, works hands on with all of his clients instead of working in the background. Great customer service, I would highly recommend."

"If you are looking for someone who is transparent , knowledgeable and genuinely cares about your future then give Shay a call. Great customer service. Also best insurance rates around !"

"Shay and zack are good guys that alwase make sure I'm taken care of. I have been using them for years now and never had and problems. 😄 -josh Flaker"

"You are the best! Any time I've needed help, you've taken care of business!"

"Shay and his staff are amazing. They have great customer service and can answer any questions or concerns you may have when it comes to your insurance needs."

"I have worked with Shay on multiple occasions. Shay and his staff are thorough and truly look out for his policyholders best interest. I would recommend him to anyone that is looking for an agent that puts his clients needs above all else and is there when you need him"

"Love this office! Anytime I have a question or need something, they are quick to get it handled! Couldn’t ask for a better Agent! Shay and Zach are the best!!!"

"This office is amazing! Shay and Zach are great to work with and so helpful. They have always been very professional and answer any questions I have. Would definitely recommend!"

"Shay is an agent you can trust. He listens to his clients needs and has great customer service to be there when you need him."

"Shay is a fantastic insurance agent! The staff working in his office are very friendly, and the customer service they offer is excellent!! I recommend them to everyone I can!"